The RN Director of Ambulatory Operations is responsible for the direction and leadership of operational, financial, programmatic and personnel activities for Ambulatory Operations. This includes establishing, meeting and continuously monitoring the goals and objectives while maintaining alignment with the strategic goals and objectives for UW Health. The position provides direction and leadership to ensure UW Health meets the ‘Quadruple Aim’ of great patient care and improved population health within an efficient cost structure, while improving the work life of providers and staff. While the range of duties and responsibilities is broad and varied, the position’s major responsibility is directing the day-to-day operations, budgeting, financial management, and human resource management. The Director works closely with a variety of stakeholders, coordinating the activities of Ambulatory Operations across the enterprise.
The RN Director of Ambulatory Operations is also responsible for nursing practice oversight by organizing and leading the delivery of nursing care for designated patient care areas. This includes: analyzing clinical practice and identify opportunities to increase quality, safety, effectiveness and efficiency within Primary and Speciality Care; identifying clinical indicators to measure, evaluate and improve care; maintaining compliance with all clinical policies, procedures and regulations; supervision of registered nurses and other healthcare providers who deliver nursing care.
The RN Director of Ambulatory Operations serves as the programmatic and operational leader for Ambulatory Operations and is responsible to the Vice President, Primary Care or Vice President, Specialty Care and works closely with UW Health employees and leaders.
Work Schedule: Monday - Friday, between the hours of 8:00 AM - 5:00 PM. This is a full-time position with 40 hours per week. Additional hours could be required to assist with department operational needs.
UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.
We are an Equal Employment Opportunity, Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Bachelor’s degree in nursing
Master’s degree in Nursing, Business Administration, or Healthcare Administration
Five years relevant experience in the management of ambulatory services and/or programs
Has held administrative position in a large academic or complex health program that included clinical operations
Licenses & Certifications
Wisconsin RN license
Required Skills, Knowledge
Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.
Demonstrated creativity and flexibility.
Ability to operate in high-pressure situations.
Excellent organizational skills.
Demonstrated innovative approach to problem resolution.
Ability to work collaboratively across UW Health entities and disciplines. Demonstrated commitment to patient- and family centered care.
Broad knowledge of modern health care administration practices and principles within a managed care environment and/or an academic medical center.
Effective analytical ability in order to develop and analyze options, recommend solutions to and solve complex problems and issues.
Demonstrated effective managerial and administrative leadership of clinical operations
Knowledge of principles and techniques used in negotiation as applied to service contracts and equipment purchasing.
Effective organizational, planning and project management abilities.
Experience in financial and programmatic presentations.
Ability to function independently and deal with multiple, simultaneous projects.
Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.
Ability to demonstrate a commitment to quality and excellence.
Effective leadership abilities:
Ability to implement change in a positive, sensitive and forward- thinking manner
Planning and problem solving
Developing goals and objectives, and establishing priorities
Inspires confidence, appropriate risk taking and achievement of high standards
Self-starter with a willingness to try new ideas
Positive, can-do attitude coupled with a sense of urgency
Good judgment and ability to act decisively at the right time
Ability to persuade others and develop consensus
Effective communication skills both in written and verbal presentation with a communication style that is open and foster trust, credibility and understanding.
Ability to effect collaborative and promote teamwork
Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders
Ability to create win/win solutions and relationships
Physical Requirements: Sedentary:Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.