The Director of Emergency Services is responsible and accountable to the Nurse Executive for the overall operation of the Emergency Department. Directs the nurse manager, clinical program managers and/or other management staff. Ensures the development, implementation and evaluation of policies, programs and services that are evidence-based and consistent with professional standards and values. Accountable for measurement, assessment and improvement in nurse-sensitive patient and organizational outcomes, as well as the support of a professional nursing practice environment in which nurses are empowered to provide efficient, effective, safe, compassionate quality care. Is accountable to ensure the competence of registered nurses and their ongoing professional growth and development.
Collaborates in the organization wide healthcare delivery system and process design. Works collaboratively with physicians, and other department heads to assure compliance with professional and regulatory standards of care and practice.
Communication with external contacts involves providing service to resolve serious complaints, maintain key relationships, make significant adjustments, handle high profile meetings or deal with similar sensitive relations. Is accountable for employee selection/termination, performance reviews, salary decisions, and managing budgeted expenses
Masters degree in nursing, management or related field required. Current licensure as a registered nurse in the State of Maryland or able to attain.
At least 4-7years progressive nursing management experience with demonstrated leadership ability required
At Least 3-4 years of experience in Emergency Department
Experience with performance improvement outcomes management and Service Excellence methods.
Knowledge of current health care environment.
Strong working knowledge of nursing standards, Joint Commission standards, performance improvement methodology, service excellence, financial management, models of patient care, and professional practice.
About Howard County General Hospital- Member of Johns Hopkins Medicine
Howard County General Hospital: A Member of Johns Hopkins Medicine is a comprehensive, acute-care medical center with 259 licensed beds specializing in women`s and children`s services, surgery, cardiology, oncology, orthopedics, gerontology, psychiatry, emergency services, and community health education. Howard County General Hospital has been serving our community for more than 40 years. Our miss...ion, "Provide the highest quality care to improve the health of our entire community through innovation, collaboration, service excellence, diversity and a commitment to patient safety" is carried through in all that we do.
Johns Hopkins employs more than 20,000 people annually across our health system. When joining Johns Hopkins, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.