Chief Nursing Officer, Vice President, Nursing/Patient Care Services
The Vice President, Patient Care Services/Chief Nursing Officer (CNO) leads NKC’s nursing practice to deliver patient-focused, compassionate care in all areas, including outpatient dialysis, home dialysis, and hospital services with contracted hospitals. Reporting to the Chief Executive Officer (CEO), the CNO plays a pivotal role in evaluating people, processes, and structure to position the organization for future growth and scalability. He or she works closely with the Chief Medical Officer (CMO), key executive leaders, and other care partners to build a culture of excellence throughout the organization, actively engaging in quality initiatives to advance outcomes to benchmark levels. The CNO supervises the RN Clinical Directors who serve as facility administrators. The position leads efforts to build and strengthen the clinical team, crafting bold strategies that ensure a highly engaged workforce rooted in excellence in clinical care and customer satisfaction.
The CNO reports to the President & Chief Executive Officer as a member of the executive leadership team. Peers reporting to the CEO include:
The CNO oversees a total staff of 440 FTEs including the following eight direct reports:
Clinical Facilities & Home Programs Clinical Directors (4)
Clinical Director, Clinical Education
Director, Technology Services
Education & Experience
A Master’s degree in Nursing, Healthcare Administration or a related field is required.
At least 10 years of increasingly responsible management experience in a hospital or healthcare system with exposure at the senior management level.
RN licensed or with the ability to be licensed in the state of Washington.
Knowledge of the dialysis care process in an outpatient and hospital setting highly desired.
Familiarity with continuous quality improvement (CQI) disciplines such as Lean and Kaizen preferred.
Expertise in operations and change management to transform NKC’s clinical activities to be highly efficient and effective across all sites and care settings.
Vision and foresight to anticipate and prepare for changes in the healthcare marketplace to maintain NKC’s position as a market leader.
Dedication to continuous process improvement to be a strong advocate for safety and quality initiatives.
Demonstrated business acumen and analytical skills to bridge clinical and financial outcomes, managing resources to ensure adequate patient care staffing levels, effective distribution and use of supplies and medications, and active support of new and existing hospital contracts.
Experience with electronic health records implementation. NKC is in the process of evaluating its current EHR system capabilities.
Founded in Seattle in 1962, Northwest Kidney Centers (NKC) is a non-profit organization and the world’s first dialysis company. It provides more than 250,000 dialysis treatments each year for 1,700 patients who choose to dialyze in one of its centers or at home with its support. With 15 dialysis clinics and $133 million in revenue, it is the third-largest non-profit dialysis provider in the countr...y, and the eighth-largest overall. Since 1981 NKC has also been treating patients at local hospitals, with the hospital services team providing 14,000 dialysis treatments each year to patients in hospitals across King County.
Key 2016 statistics for Northwest Kidney Centers include:
• Patients: 1,661 patients (18% on home dialysis)
• Treatments in clinics, hospitals and homes: 256,769
• Average patient age: 61
• Employed or in school: 16%
• Percentage of patients in poverty (Medicaid-qualified): 45%
• Transplants: 86
• Transplants made possible by Project Access Northwest dental services: 18
• Number of patients on transplant waitlist: 288
• Pharmacy customers: 1,110
• Staff members: 627
• Volunteers: 513
• Volunteer hours: 8,532
• Class sessions: 623
• Attendees: 1,526
Research has fueled NKC’s work since the very beginning. From developing the world’s first home dialysis program to introducing revolutionary new treatments, its progress is rooted in the pioneering work of doctors and scientists. In collaboration with the University of Washington Medicine, in 2008 it established the Kidney Research Institute, which has matured into an investigative powerhouse with 62 studies underway. Made up of the region’s top investigators, the institute supports the prevention, early detection and treatment of kidney disease and its complications. Based at Harborview Medical Center and Northwest Kidney Centers in Seattle, the Kidney Research Institute uses findings from patient treatments to inform scientific investigations in the lab, and vice versa. It brings together experts in a range of disciplines including clinical medicine, pharmacology, genetics, pathology, psychology, education and physiology.
Northwest Kidney Centers makes quality a top priority and measures it in multiple ways: a nationwide 5-star system, twice-a-year patient experience surveys, and federal Dialysis Facility Reports. Based on 2016 performance in seven key quality areas, it earned an average of 4.6 on a 5-star scale. Ten of its 15 clinics received 5 stars, and in all, 93% of its clinics are rated 4 or 5 stars. Patient satisfaction beats the national average on every key measure according to the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH-CAHPS) survey. NKC’s Dialysis Facility Reports performance consistently continues to be better than the U.S. average with better first-year-on-dialysis survival, higher transplantation rates, fewer hospitalizations, better vascular access, and higher flu immunization rates among its patients. The organization is also working to lower dialysis-related infections and participates in the Centers for Disease Control’s “Making Dialysis Safer” coalition.