Patient Care Director, Medicine - Office of the CNO (NURSE SVC MGR 3)
UCSF Medical Center
February 6, 2018
San Francisco, California
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as the number one hospital in California - and among the top five in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Reporting to the Chief Nurse Officer, the Patient Care Director, Medicine (Adult) has 24-hour responsibility for the management of nursing personnel, other personnel, and patient care in the assigned departments. Contributes to the nursing services and the clinical enterprise through support of philosophy, objectives, and educational efforts. Provides administrative leadership and direction to all assigned departments including planning, directing, financial performance, performance improvement, human resource management, evaluation of care, and service initiatives. Strives for superior performance by consistently providing a product of service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. As a customer-focused team member, he/she must be accessible, flexible, knowledgeable, and responsive. Supports UCSF's overall mission to provide high quality patient care, teaching and research. The Patient Care Director works closely with the interprofessional team and may represent the Medical Center for specific projects or initiatives at local hospitals or community agencies. Participates with leadership to develop short- and long term strategies. Fosters change management skills in subordinate leadership to promote an agile and flexible workforce. Represents nursing on cross-functional committees; has external presence in community and professional organizations and societies. Oversees large, multiple departments. Ensures that quality nursing care is provided and in alignment with internal policy and external regulations for the medical center and / or health system.
* Five (5) years of increasingly nursing management and leadership experience in a large academic, complex and highly-matrixed health care organization * Active Registered Nurse licensure in the State of California * Active American Heart Association CPR certification * Active American Heart Association ACLS certification * Master degree in Health care related field * Bachelor's degree in Nursing * Advanced knowledge of hospital operations in a multi-hospital setting; knowledge of appropriate professional standards for the multidisciplinary team * Advanced communications and interpersonal skills to promote an effective model of shared governance among multiple disciplines; ability to motivate and engage all levels of staff regarding patient care programs, strategies, and organizational mission * Advanced leadership, fiscal and operations management skills. Ability to develop nurse leaders in their adoption and promotion of a shared governance model of collaboration * Ability to develop a systems strategic plan and implementing that vision across a large, complex organization * Advanced conceptual clinical base with expertise in professional practice models, evidence based practice, systems thinking and quality improvement * Knowledge of and experience with the American Nurses Credential Center (ANCC) Magnet journey and process * The flexibility to orient and work at all UCSF Medical Center locations
* Certification in relevant area * National Nursing Specialty Certification (e.g., NE-BC, NEA-BC) * Master's degree in Nursing * Experience with LEAN methodologies and/or knowledge and support of Lean Management principles * Ability to engage in professional nursing associations, academic nursing partnerships , and nursing community to represent UCSF Nursing Services * In-depth knowledge of a broad scope of relevant regulatory requirements, as well as legislative, accreditation, licensing and compliance environments * Previous nursing director level experience in a multi-hospital system with oversight of multiple nursing units/clinical areas in a service line structure
* Active Registered Nurse licensure in the State of California * Active American Heart Association CPR certification * Active American Heart Association ACLS certification
Living Pride Standards
Service Excellence * Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. * Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. * Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices * Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. * Demonstrates an understanding of and adheres to safety and infection control policies and procedures. * Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment * Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. * Picks up and disposes of any litter found throughout entire facility. * Posts flyers and posters in designated areas only; does not post on walls, doors or windows. * Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. * Protects the physical environment and equipment from damage and theft. The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve. *LI-AN1