Chief Quality & Safety Officer Erie County Medical Center Buffalo, NY
Erie County Medical Center (ECMC) is one of the area’s leading healthcare providers and one of the country’s most modern, functional and efficient delivery systems. ECMC includes an advanced academic medical center with 602 inpatient beds, on- and off-campus primary care and family health centers, more than 30 outpatient specialty services, and Terrace View, a 390-bed long-term care facility. ECMC is the regional center for trauma, burn care, behavioral health, transplantation and medical rehabilitation and they are proud to be the home of a number of Centers of Excellence, including transplantation and kidney care, behavioral health and oncology. ECMC is a major teaching facility for the University of Buffalo, making it a top destination for research and innovation.
ECMC is a member of the Great Lakes Health System of Western New York (GLH), a not-for-profit, community-based corporation established in 2008 in response to the NYS Berger Commission. In addition to ECMC, GLH partners include four Kaleida Health hospitals (Buffalo General Medical Center & Gates Vascular Institute, DeGraff Memorial Hospital, Millard Fillmore Suburban Hospital, and John R. Oishei Children’s Hospital of Buffalo), as well as the University at Buffalo, the Visiting Nursing Association of WNY, and The Center for Hospice & Palliative Care. Kaleida Health also provides important services through two long-term care facilities, over 80 outpatient clinics, including school-based health centers, and the oldest and one of the largest Visiting Nurses Association’s in the country.
ECMC, together with Great Lakes Health, is reorganizing its quality and safety programs and putting more resources and control over quality at the local hospital level, rather than at the corporate level. Each of the Great Lakes Health hospitals will have a Chief Quality and Safety Officer who reports directly to the hospital President and works in close collaboration with the hospital Chief Operating Officer, Chief Nursing Officer and Chief Medical Officer. This position requires a highly experienced and knowledgeable quality and safety professional who can partner with the local hospital leadership and work collaboratively with the system Vice President and Chief Quality Officer to achieve major improvements in quality and safety outcomes and metrics. This position will report directly to the ECMC President, Thomas Quatroche, Jr., PhD.
The Chief Quality & Patient Safety Officer (CQO) plans, coordinates, and integrates quality and patient safety and is an active leader at the hospital level. Collaborates with site leadership team and all relevant stakeholders to ensure continuous quality of care through site compliance with reported quality data, patient satisfaction and compliance with various accrediting organizations and regulatory bodies. The CQO coaches/teaches leaders using QI methodologies to drive desired outcomes and sustain achievements. Interprets and implements site/entity quality assurance, improvement and safety standards to ensure quality care to patients, oversees the audit of work activities of system staff to verify conformance to quality assurance standards, maintains ongoing tracking reports, assists in integrating quality and safety with risk management activities, and drives the Infection Prevention plan. The CQO ensures that the facility quality and safety activity is consistent with the system's overall Mission, Vision and Strategic Plan. Assures compliance with Federal Accrediting agency, and the NYS and Erie County Departments of Health. Coordinate site-wide data reporting from registry and regulatory bodies, performs audits and analysis to assure improvement activities remain on-going.
A Master’s Degree in Nursing or other health profession is required, along with certification in quality within 2 years of starting the position.
A minimum of eight years of leadership experience in healthcare, with at least 3 years being in the quality & safety arena.
The successful candidate will be experienced and skilled in managing complex projects that span multiple departments; have excellent verbal and written communication skills; possess exceptional interpersonal skills and the ability to work effectively with diverse groups.
Have demonstrated success in achieving measurable improvements in quality and safety; the ability to work effectively in a highly matrixed organizational structure; have a contemporary understanding of patient safety theories and accreditation standards; and, have a data driven mindset and skills in applying formal analytical methods.
Procedure for Candidacy
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