University of Maryland Medical Center (Baltimore, MD)
The Medical Heart of Maryland
Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland’s health care system and community. We’re known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world’s first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation’s largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland’s first steroid-free protocol and pancreas/kidney transplant.
Why consider this unique position?
Opportunity to add your expertise to the department's processes and strategies
Enjoy a multi-disciplinary approach
Lead a 4 person team
Approximately 20,000 consults annually, approximately 10253 interfacility patients transferred to UMMC and over 300,000 incoming and outgoing calls, transported 5500 Adult patients/1166 Pediatric patients annually
What You Will Do:
Under the supervision of the Senior Director of Maryland ExpressCare, this position will oversee the daily administrative operations of the inter-hospital TransferCenter and critical care transport clinical staff within Maryland ExpressCare/ExpressCare for Kids. Develop and administer the departmental policies and procedures, which support the accurate and efficient operation of the clinical staff and TransferCenter activities within the department and the service quality mission of the Medical System.
Principal Responsibilities and Duties
Develops, implements, reviews and updates policies and procedures that guide and support the ExpressCare staff in the provision of inter-hospital transport services for the Medical System.
Institutes and monitors clinical quality control mechanisms, standards of operation and ensures compliance with Medical System policies and procedures, The Joint Commission (TJC) guidelines and federal, state and local statutes governing the delivery of health care services.
Develops annual and long-term goals and objectives for the clinical staff and develops process for implementation. Communicates new or changed policies and procedures to all relevant staff.
Evaluates services and implements changes wherever necessary/recommended for improved service, quality, and/or regulatory compliance. Investigates and coordinates the review, selection, and/or purchase of new products, techniques, and equipment.
Manages and directs the daily work activities of the paramedic and nursing staff., as well as the Transfer Center Supervisor including orientation, training, and performance evaluation
Establishes and maintains a computerized reporting system for the ongoing monitoring of departmental productivity to provide statistical feedback to senior management. Develops appropriate data collection instruments for inclusion within the patient's medical record.
Develops a series of transport service orientation sessions for personnel from the Emergency Services and Admitting departments, University Physicians, inpatient care units, clinical faculty, and referring facilities.
Provides clinical care for transport patients on both regular and on-call basis considering each patient's needs. Collaborates with program team members to improve the quality and effectiveness of care.
Oversees and manages transportation vendors, which includes contract requirements, customer expectations, vendor expenses and billing disputes.
Assists in the development and implementation of a marketing campaign to promote the critical care program.
Attends meetings of civic service organizations as an UMMS representative as directed.
What You Need to Be Successful:
Bachelor’s degree in Nursing, one of the Allied Heath disciplines or a related field required. Advanced degree is preferred.
Licensure as a Registered Nurse OR certification as an emergency medical technician or paramedic is required
Two years hospital-based supervisory/management experience is required. Experience within an academic medical center is preferred.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.