The Clinical Manager (Transfer/Call Center) is responsible for directing and managing the daily operations of a direct patient care department to ensure policies, procedures, and guidelines are being followed; providing clinical expertise, leading department team members in providing developmentally appropriate care and evaluating outcomes; and ensuring compliance with quality and safety initiatives and practices. The Clinical Manager ensures the accomplishment of organizational goals and objectives to improve healthcare performance and patient experience of care in a cost effective manner. The Clinical Manager is a partner with others in the healthcare leadership team to enhance clinical practice by coaching for performance and promotion of professional growth. Finally, the Clinical Manager provides leadership in managing department team members and patient/family experiences.
1. This position will oversee the transfer center, our single entry point for IP referrals, transfers, admissions, and consultations, and the “nerve” center for patient flow. 2. Lead the collaborative development of transfer and admission pathways 3. Preferred Experience (at least one): •a. Leading a call center •b. Coordinating patient flow within a multi-hospital system •c. Critical care or ED •d. Transport
EDUCATION – Master of Science in Nursing (MSN).
EXPERIENCE - Five years of clinical experience, to include two years at the type and level of an Associate Clinical Manager.
•LISENCURES/CERTIFICATION(S) – Registered Nurse (RN) License; BLS - American Heart Association for the Healthcare Provider OR American Red Cross for the Professional Rescuer/CPR Certificate; American Nurses Credentialing Center (ANCC) Certificate; and Magnet recognized Certificate.
An employee in this position may be called upon to do any or all of the following essential functions. (These examples do not include all of the functions which the employee may be expected to perform.) •Directs and manages the daily operations of the department to ensure policies, procedures, and guidelines are being followed. Utilizes evidence-based practice to develop and maintain policies, procedures and guidelines for practice. •Develops and communicates departmental strategic plan and annual goals, ensuring employees are focused on priorities. Ensures the accomplishment of organizational goals and objectives to enhance clinical practice and professional growth. •Provides clinical expertise, leading department team members in providing developmentally appropriate care and evaluating outcomes for infants and children with complex health care needs. •Represents the department in meetings senior leadership or with leaders from other areas of the hospital. Serves as a representative on various committees. Fosters collaborative relationships that benefit the organization. •Interprets and explains regulatory standards and hospital policies, procedures, and rules to employees and ensures compliance with applicable quality and safety initiatives and practices. •Ensures staff and financial resources are utilized appropriately and shifts resources to meet both patient and department needs within budget restraints. •Resolves escalated, complex, or controversial operational and patient/family issues, making decisions that are inclusive of multiple perspectives and solves underlying problems. •Establishes performance metrics for department. Works with Associate Clinical Managers to achieve department outcomes, performance and professional development standards; identifies opportunities for continual improvement to performance standards. •Continuously strives to improve clinical, educational, research, and advocacy programs in department; sets and models high performance standards that empower staff to achieve agreed upon outcomes. Encourages clinically-based research projects to evaluate practice outcomes and mentors department team members in creating/evaluating projects. •Selects, trains, develops, and evaluates department team members. Creates a worker-friendly environment that develops and realizes the full potential of department team members. •Makes decisions on hiring, terminations, promotions, and disciplinary actions as required, taking into consideration feedback from Associate Clinical Managers. •Develops departmental budget recommendations, and monitors expenditures to ensure compliance organizational financial goals
Employer will assist with relocation costs.
Internal Number: 58519
About Children's Hospital Colorado
Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Founded in 1908, Children's Colorado is a leading pediatric network entirely devoted to the health and well being of children. Continually recognized as one of the nation's outstanding hospitals by U.S. News & World Report, Children's Colorado is known both for its nationally and internationally recognized medical, research and education programs as well as the full spectrum of everyday care for kids throughout Colorado and surrounding states. With more than 1,000 healthcare professionals representing the full spectrum of pediatric specialties, Children's Colorado Network of Care includes its main campus, 16 Children's Care Centers and more than 400 outreach clinics.A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child.