Saint Agnes Medical Center (SAMC), located in San Joaquin Valley, is a 436-bed, thriving, state-of-the-art, comprehensive medical center. Saint Agnes is a member of Trinity Health, the second largest multi-institutional Catholic health care delivery system in the nation. Trinity Health covers 21 states with 93 hospitals and a myriad of services covering the full continuum of healthcare.
Reporting to the Chief Operating Officer, the Director, Patient Experience is responsible for planning, developing, implementing and monitoring programs and strategies to create a culture of exceptional service. The Director, Patient Experience is responsible for fostering and leading initiatives to improve delivery of exceptional patient and family centered care, including service recovery aspects and Relationship Based Care.
The Director, Patient Experience will be the organizational expert on patient satisfaction and service excellence, while always staying mindful of Saint Agnes Medical Center's unrelenting pursuit of excellence.
Bachelor's Degree in Business Administration or Healthcare-related field is required, BSN is preferred.
State of California Registered Nurse License is preferred.
Professional Certification and/or courses in the field of patient experience such as Body of Knowledge Certificate Programs in Patient Experience is highly preferred
Five years leadership experience in a healthcare setting or in a service business such as the hospitality industry is required.
A results-oriented focus on continuous improvement of patient satisfaction scores is required.
Excellent written and verbal communication and the ability to serve as role model are required.