Director of Patient Care Services/Nurse Executive
Shriners Hospitals for Children - Chicago is a one-of-a-kind international health care system dedicated to improving the lives of children by providing pediatric specialty care, innovative research and outstanding teaching programs. The Chicago Hospital provides comprehensive orthopedic, plastic, reconstructive and craniofacial surgery and rehabilitation / spinal cord injury care to children.
We currently have a Director of Patient Care Services/Nurse Executive position available. The position reports directly to the hospital Administrator; indirectly to the System Chief Nursing Officer and is also a member of the Senior Leadership Team.
Excellent opportunity to join our high quality, family centered orthopedic and plastics surgical specialty care hospital in Chicago.
Administrative authority and responsibility for patient care services, policies and procedures, evidence based nursing standards of patient care, and compliance with the Nurse Practice Act. Maintains sound organizational relationships and shared decision making with the Board of Governors, Senior Administrative Team (Administrator and Chief of Staff), physicians, department managers, and all stakeholders.
Develops, implements, and evaluates long and short term goals for nursing as well as for assigned departments; responsible for directing, planning, and facilitating process improvements in patient care in a safe, consistent environment that promotes quality care and optimal patient outcomes within the constraints of available resources.
Maintains effective communication with all nursing and other hospital personnel; physicians, board members and stakeholders; strives for the advancement of the nursing profession within the community and on the local, state, and national level. Maintains awareness of legislation affecting nursing practice and implements practice or process changes as needed; acts as a resource person for the hospital related to nursing standards and practices.
- Leadership: Demonstrates ability to lead/direct Patient Care Services (PCS) team by providing leadership, mentoring and guidance to patient care leaders and staff using principles of management. Identifies needed changes, facilitates/directs the change and role models positive attitude toward change. Role models professional nursing practice and behaviors. Coaches (PCS) management team in leadership principles. Collaborates with members of the hospital's leadership team.
- Communication: Communicates effectively as evidenced by delivering "difficult news" in such a way as to maintain credibility and respect for those involved. Demonstrates ability to initiate and manage crucial conversations and coach management team in same; resolves and manages conflict expertly. Follows through on commitments and addresses concerns. Show recognition of customer concerns and apologize for any inconveniences. Take an active role to improve a situation by continually using the L.A.S.T. technique (listen, apologize, solve and thank).
- Operations: Responsible for oversight, development, allocation, and administration of the budget for assigned departments, based on past requirements, forecasted patient care needs, best practice, available resources and for quality management outcomes. Expected to read, analyze, and interpret the most complex data documents. Develop, implements and assures the organization's plan for providing nursing care and other assigned patient services in accordance with the mission / vision of the hospital. Manages human resources via workforce planning, employment decisions, reward & recognition. Participates in the interview process of key leadership positions. Assists in the selection, implementation and evaluation of information technology assuring optimal support of patient care function in collaboration with system and other hospital leaders.
- Staff Development/Professional Growth: Creates an environment that facilitates the team to initiate actions that produce results and professional and personal growth is an expectation. Coach others in developing their own career plans and establishes succession plan. Holds self and others accountable for actions and outcomes. Set expectations and holding each other accountable.
- Relationship Management: Meets or exceeds patient and family, employee and physician expectations by achieving and maintaining leadership in quality service through communication and teamwork. Expertly resolves conflict with patients, staff, department managers, senior leaders, physicians and other stakeholders in situations where customer needs have not been met to determine a positive, and mutually agreeable resolution.
- Performance Improvement: Plans, conducts, and participates in problem-solving conferences and discussions with administrative and professional staff to encourage participation in formulating department policies and procedures, and interprets same to achieve the organization's mission. Maintain awareness of The Joint Commission (TJC). Centers for Medicare Services (CMS) and other required quality and safety measures and provide Patient Care Services Leadership team with the information needed to maintain compliance with standards.
Bachelor's in Nursing, (BSN); Master's degree in nursing or related field is required. Nursing Education Association (NEA) and Board Certification (BC), strongly preferred.
Five (5) years plus experience working in an acute care hospital; Four (4) years plus experience as nursing department director. Experience in the pediatric specialty of the hospital, which may include: Maternal/Child, Orthopedic, and or Rehabilitation strongly preferred.
Strong customer service philosophy. Excellent interpersonal and communication skills. Proven proactive leadership ability. Works well under pressure. Knowledgeable of regulatory agency requirements (i.e. The Joint Commission, State and Federal agencies) Recommended professional affiliations: State Nursing Organization, AONE, ANA, ACHE.
Shriners Hospitals for Children, Chicago
Shriners Hospitals for Children® is a smoke- and drug-free, equal opportunity employer.