General Purpose of Job: Provides leadership and direction for the department of Patient Support Services by translating the Hospital and Health System's vision and strategies into practice. Ensures quality,compassionate, cost-effective services are provided to patients served by the departments. Works in collaboration with the Administrative staff, Directors,Managers, Physicians and Caregivers to insure coordination and integration of care and services.
Essential Duties: This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. * Participates in efforts to support and advance the Health System's mission, vision, strategies and goals. * Provides leadership to the Patient Support Services Department (PSS) and staff and functional responsibilities. * Works in conjunction with the Medical Director of Utilization Management to lead the medical staff utilization management function.Represents PSS with the Vice President Chief Financial Officer, Administration, Medical Staff, Managers, other staff and external agencies.Provides information and advises the CFO, and others as appropriate, regarding current and projected trends, areas of deficiency and significant activities related to the functions of PSS. * Facilitates and fosters the development of a collaborative relationship between PSS, nursing, other departments and the medical staff. * Represents the Hospital and Health System to the community, educational institutions, professional organizations, payers and others. * Ensures full compliance with regulatory and accrediting agencies. * Develops and implements short and long term goals for PSS that reflect the Health Systems strategic vision and goals. * Selects, orients, mentors and evaluates Department Managers. * Maintains a high level of staff morale, professionalism, efficient and effective performance, motivation and pride in the services performed for patients and the Health System. * In conjunction with Department Managers, develops the PSS annual financial plan. Monitors the results and advises CFO when there is a need to adjust the plan. * Monitors customer satisfaction, performance improvement and corporate compliance indicators, and key indicators of effectiveness and efficiency to ensure optimal performance. * Participates in establishing policies and procedures, position descriptions, staffing needs and productivity. * Assists in the development and implementation of special projects * Supervise processes and personnel directly involved in securing financial authorization from payers for all inpatient and observation admissions. * Supervise processes and personnel involved in the financial counseling of hospital inpatients, including colloboration with the Hospital's Medicaid Eligibility vendor.
General Requirements Current Michigan Registered Nursing license. Work Experience * Minimum of five years experience in an acute care hospital * Previous management experience which included leading, planning, organizing, implementing, and evaluating. * Experience in staffing, financial planning and analysis, use of information systems and data analysis. * Experience in utilization management, discharge planning, or hospital social work experience preferred. * Master's degree (Preferred)
Education Bachelor's degree in Nursing, Business or related field. Specialized Knowledge and Skills Demonstrated ability to work in stressful situations, manage conflict and assume a leadership role. * Demonstrated ability to handle multiple tasks concurrently, ability to quickly adapt to change and work with ambiguous parameters. * Demonstrated ability to work independently, organize and prioritize work. * Demonstrated ability to work collaboratively and in partnership with others. * Demonstrated excellent verbal and written communication skills.
Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
To apply for this position, please copy and paste the following link into your browser address bar: https://sparrowhealthsystem.contacthr.com/67293634
Internal Number: 67293634
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