The Vice President & Chief Nursing Officer is ultimately responsible for establishing and maintaining the standards of nursing practice in all areas in which nurses’ practice within the organization. In this role the CNO has the authority and responsibility to develop organizational –wide patient care programs, policies and procedures that describe how patients’ nursing care needs are assessed, evaluated and met and to develop and implement plans for providing nursing care to those patients requiring nursing care. The CNO is an executive leader and patient advocate leading nursing practice throughout the organization.
The VP/CNO develops a strong vision and well-articulated philosophy, professional practice model, and strategic and quality plans for nursing congruent with those of the organization. The VP/CNO communicates expectations, develops leaders, and develops the organizational capacity to meet current and anticipated nursing needs and strategic priorities. The VP/CNO is a strong advocate on behalf of the patients and staff. Wherever nursing is practiced, the CNO develops structures, processes, and expectations for staff nurse input and involvement. The VP/CNO provides shared decision-making processes throughout the organization. Through the VP/CNO, nurses throughout the organization have their voices heard, their input valued and their practice supported.
The VP/CNO is strategically positioned within the organization to effectively influence other executive stakeholders, including the board of directors/trustees, and the chief executive officer.
The VP/CNO is a member of the executive staff and attends meetings of the Board of Trustees and the Medical Executive Committee of the Medical Staff. The VP/CNO represents all nurses in the organization at the Board of Trustees and the Medical Executive Committee in matters arising from or impacting the practice of nursing and patient care.
The VP/CNO is a key contributor to the strategic plan of the organization.
The VP/CNO participates in community, state, and national hospital associations and professional activities involved in the delivery of healthcare services.
The VP/CNO assures compliance with all applicable local, state, and federal laws. Regulations, statues, and accreditation body standards.
The VP/CNO supports a culture of safety and high reliability.
The VP/CNO is visible, accessible, and committed to communicating effectively with staff, physicians, senior management and the Board of Directors.
As You Begin:
Always make the patient the focus and recognize their individual needs and life aspirations to personalize our interactions, thus honoring and fulfilling those needs and aspirations
Understand the necessity of both clinical quality and experience quality. Thus, embracing the need to always be on-stage and meet the costume guidelines as defined in We Believe
Fully engage and listen closely to each patient and family conversation or “story” to increase sensitivity to the patients’ needs and aspirations, as every life story is significant
Goes beyond traditional job duties thus lead from my chair
Own my behavior, attitude and actions, conducting myself in such a manner so that my patients, my peers and my leaders can count on me to speak up and do the right thing
Seek to protect the culture of SoutheastHEALTH by addressing or removing behaviors, attitudes or actions which are disengaging and not fulfilling our experience standards
Approach everything with a beginner’s mind and have a willingness to be open to difficult ideas, honoring the value of the team to work in concert with others to create a personalized experience for every patient
Utilize the symbols and uphold and live the Southeast Hospital Declaration: Begin. Become
RESPONSIBILITIES: (essential functions) The VP/CNO will have the following areas of responsibility with specific duties listed, but not limited to these items:
Patient Care Delivery and the Practice of Nursing
Systematically evaluate the quality and effectiveness of nursing practice in all areas in which nurses’ practice
Facilitate an interdisciplinary team approach to the delivery of care
Maintain current knowledge of patient care delivery systems and innovations
Maintain knowledge of current nursing practice and the roles and functions of patient care team members
Serve as change agent when patient care work/workflow is redesigned
Promote decisions that are patient-centered
Ensure that nurses are actively involved in decisions that affect their practice
Articulate patient care standards as published by the Joint commission, CMS, Missouri Regulation and professional nursing literature
Collaborate with nursing faculty in nursing research and incorporate nursing research into practice when appropriate
Ensure that written clinical policies and procedures are reviewed and updated in accordance with evidence-based practice and regulatory requirements
Target outcomes that are evidence-based (comparison data benchmarking)
Teach and mentor others to routinely utilize evidence-based data and research
Promote patient satisfaction and the patient experience as key organizational priorities, implementing actions to improve and sustain patient loyalty
Champion a cuture of safety and high reliability
Communication and Relationship Management
Demonstrate the ability to develop and promote teamwork with staff throughout the organization. Collaborate effectively
Produce cogent and persuasive written materials to address nursing, health care and organization issues appropriate to the audience
Resolve and manage conflict
Build trusting, collaborative relationships with staff, peers, other disciplines and ancillary services, physicians, vendors, community leaders, legislators, nursing and other educational programs
Assert views in non-threatening, non judgmental ways
Demonstrate empathy and concern while ensuring that organization goals and objectives are met
Physician Relationship Management
Build Credibility with physicians as a champion for patient care, quality and nursing professionalism
Foster a climate of teamwork, open communication and mutual respect to support patient safety and quality care for patients
Collaborate with medical staff leaders in determining needed patient care services
Collaborate with physicians to develop patient care protocols, policies and procedures
Utilize medical staff mechanisms to address physician clinical performance issues
Facilitate resolution of disputes involving physicians and nurses or other disciplines
Human Resource Management & Development
Serve as a professional role model and mentor to future nursing leaders
Promote a philosophy of employee engagement and implement actions in support of organizational strategy to improve and sustain employee loyalty/satisfaction
Provide an environment conducive to opinion-sharing, engage staff and others in decision-making
Serve as a change agent, assisting others in understanding the importance, necessity, impact and process of change
Develop, communicate and monitor behavior expectations
Mange performance through rewards, recognition counseling and disciplinary action
Identify educational needs of existing and potential nursing staff and collaborate with education services to develop programs to meet these needs
Participate in workforce planning and employment decisions
Define cultural competency and permeate principles throughout the organization
Articulate the organizations quality goals and initiate and sustain achievement of goals
Identify and implement corrective action for performance improvement results below satisfactory levels
Use statistical methods such as flow charts, graphs to understand and improve processes and outcomes (Root Cause Analysis, Failure Mode Effects Analysis, etc.)
Support the development and implementation of an organization-wide patient safety program
Ensure compliance with all federal, state and regulatory agency requirements
Understand, articulate and ensure compliance with Missouri Nurse Practice Act, State Board of Nursing regulations, regulatory agency standards and policies of the organization
Actively support the organization’s bioterrorism, biohazard and disaster readiness plan
Actively support and educate staff regarding compliance and risk management
Foster event reporting, a non-punitive culture of safety, transparency and an organization wide focus toward patient safety
Explain and utilize metrics as a unit of measure for any process
Ensure compliance, utilization and understanding of management information systems as essential to the provision of quality care, management decision-making and the development of performance improvement data to establish trends
Collaborate, support technology advancement, EMR and integration of Clinical information across the care continuum
Prepare and implement a capital and operating budget that facilitates appropriate and effective allocation of human and material resources
Analyze financial statements and routine financial and business data and direct appropriate action
Measure and analyze performance for the business process, customer satisfaction and financial outcomes
Educate patient care team members on financial implication of decisions
Utilize hospital database management and decision support, analyze data from disparate sources for use in planning for patient care processes and systems
Improve operational effectiveness-productivity and efficiency while preserving quality and safety of patient care
Direct the development and achievement of goals and objectives for assigned areas that are in keeping with the hospital’s Strategic Plan
Serve as executive sponsor for institution wide initiatives to improve patient care and operational effectiveness
Participate in determining the strategic direction of the organization including the clinical perspective in all deliberations
Collaborate with marketing and communications to develop and execute strategies to grow business
Collaborate with the Foundation in support of Southeast and key programs
Propose and develop business plans for capital acquisitions, construction projects, clinical program development, new ventures and, direct program introduction, expansion and reorganization as appropriate
Represent the organization within the community
Provide consultation to community and business leaders regarding nursing and health care
Be an effective board member for community and/or professional organizations
Participate in the legislative process concerning health care through membership in professional organizations and personal contact with public officials
Interpret impact of state and federal legislation on nursing and health care organizations
Committed to creating a believe, begin and become individualized patient experience as outlined in the declaration
Committed to discovering the unique integration of my talents and passions and to do everything possible to develop them for our patients, Southeast and myself
Graduation with a bachelor's degree from an accredited college or university with a major in nursing; graduation with a master’s degree from an accredited college or university in nursing, business administration or related field
Current licensure as a registered nurse by the Missouri State Board of Nursing
A minimum of five years nursing experience with a minimum of five years in a nursing leadership role in a hospital or health system
Internal Number: 2019-530
At SoutheastHEALTH, the region’s premier healthcare system in Southeast Missouri, our patients receive excellent care of the highest clinical quality, close to home. Within our network are more than 50 care locations in 10 communities, including hospitals, primary and specialty care clinics representing over 30 clinical specialties and extending care for patients in a four-state area. Southeast Hospital in Cape Girardeau has been a trusted health care resource in the community for nearly 100 years. Southeast Health Center of Stoddard County was established in 1969 and has been under SoutheastHEALTH's management since 2013.
Southeast Hospital located in Cape Girardeau, Missouri, is a general, full-service, acute care hospital that provides inpatient and outpatient multispecialty care. In 2014 our hospital managed the inpatient care of over 10,000 inpatients and nearly 120,000 patient encounters in outpatient services.
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