THE OPPORTUNITY The vice president, chief nursing officer (CNO) will have the opportunity to serve Le Bonheur Children’s as a key member of an outstanding leadership team at one of the nation’s best children’s hospitals. Le Bonheur Children’s is an organization with a compelling vision for pediatric health care and an environment that is proudly interprofessional and collegial in its pursuit of clinical, educational and research programs that serve the needs of its patients and families who come from a three-state region.
The next CNO will have an opportunity to build upon a professional practice model that is well established at Le Bonheur Children’s, while adding distinction to the organization through innovation, service, excellence and leadership. This new leader will support and facilitate an interprofessional team and patient-centered approach to the delivery of care by creating an environment where staff’s voices guide clinical practice and decision making, and where excellence in clinical care, education and research is promoted and achieved.
The CNO will provide the vision for pediatric nursing at Le Bonheur Children’s and guide the execution of the strategic plan to achieve the organizational mission. The CNO’s vision will support the existing high standards and goals for nursing practice and motivate Le Bonheur Children’s nursing to achieve even higher levels of performance.
The CNO will be responsible and accountable for the overall delivery and management of nursing professional practice, education, professional development, research and administration across the enterprise. The CNO will have accountability for enhancing an innovative clinical practice environment that is patient- and family-centered, has unsurpassed clinical quality and patient safety and provides significant contributions to education and research.
Specifically, the CNO will be responsible for using knowledge, research and evidenced-based practice to develop and implement organizational and system-wide initiatives that are reflective of a Magnet culture.
The CNO will develop effective two-way, system-wide communication strategies and structure relating to key strategic, financial and operational decisions that involve staff nurses and which may impact patient care. In addition, the next CNO will advance an interdisciplinary shared governance structure that supports effective clinical decision making and high performing teams.
This is an unparalleled opportunity for an innovative and visionary nurse executive with a desire to lead a talented nursing organization and serve as an integral leader of Le Bonheur Children’s during an evolutionary time in the delivery of health care services. Above all, this individual will help Le Bonheur Children’s and its providers adapt and thrive in an evolving health care industry and impact health outcomes for children, families and communities.
KEY RESPONSIBILITIES • As a member of the hospital’s senior management team, the CNO will participate in functional and operational decision-making processes necessary to the successful attainment of the hospital’s mission in addition to leading nursing strategies that impact the success of the hospital. • Responsible for ensuring that nursing care is delivered within the framework of evidence-based practice throughout the facility and for understanding existing and emerging requirements in health care quality, safety, patient care service/experience and operational improvements. • Leads, develops, and executes clinical nursing programs through the delivery of cost effective and quality services. • In collaboration with the Le Bonheur Children’s Hospital president, as well as other leaders, physicians and health care professionals, leads the strategic direction, executive and clinical leadership, planning, innovation and resource management for all aspects of nursing practice across all Le Bonheur facilities. • Active participant in system nursing initiatives, including shared governance, nurse residency program, safety and quality and system committees. • Responsible for developing a reputation for nursing excellence to provide exceptional care and service for an enhanced patient and family experience. • Ensures that all professional standards of practice and scope of services are aligned with Methodist Le Bonheur Healthcare staffing and work assignments. • Ensures continued readiness regarding regulatory and accrediting body standards. Leads implementation of clinical standardization initiatives for the assigned facility. • Maintains continuing quality assessment, improvement analysis and evaluation of patient care delivery. • Plans and recommends new facilities or equipment, or modification thereto, needed to provide patient care. • Monitors, analyzes and reports on health care industry trends, formulates environmental assessments and makes recommendations for program and patient care needs. • Maintains strong partnerships with academic partners and area nursing schools (i.e. University of Tennessee Health Science Center College of Nursing, University of Memphis College of Nursing and other major nurse training programs) maximizing opportunities for joint clinical and scholarly work. • Responsible for cost controls to ensure maximum effectiveness of funds expended from the approved departmental budgets. • Develops and manages the operating, capital and human resource budgets in areas of responsibility. Aggressively mitigates variances to budget. Makes sound decisions on use of resources in support of strategies and priorities. • Teaches and mentors department leaders in fiscal management and stewardship. People Management • Creates an environment that will encourage recruiting and retention of clinical employees. • Provides leadership in building a nursing leadership team that assumes responsibility and accountability for achieving the mission and financial/operational objectives. • Recommends, supports and participates in programs of research education, training and orientation of new associates. Encourages and facilitates the professional advancement of nursing associates by affording opportunities for research training, education and experience. • Supports and participates in the nursing selection process, work assignments, performance evaluations and staff development for these services. • Creates an environment that supports associate satisfaction, and enhances communication and growth. Partners with the human resources department for the integration of human resource strategies in the identification, recruitment, retention, and development of key human resources. • Directs the activities of associates as assigned. Establishes and monitors performance expectations. • Works collaboratively with clinical and senior leadership to incorporate patient- and family-centered care into policy, practice and care delivery models. Physician Relations and Alignment • Responsible for building effective partnerships and promoting collaborative relationships. Partners with the medical staff to foster quality patient- and family-centered care. • Engages and builds trust with physicians in a manner that supports evidence-based clinical practices and promotes effective management of clinical and financial resources. • Fosters academic partnerships and strives to align the academic and research mission with the facility’s strategic goals.
PROFESSIONAL EXPERIENCE/QUALIFICATIONS • A minimum seven years progressive senior nursing leadership experience required. Experience at a children’s hospital, academic medical center and/or complex health system is preferred. • Licensed as a registered nurse (RN) or eligible for RN licensure in the state of Tennessee. • Previous experience leading teams through the Magnet journey is strongly preferred. • Thorough knowledge of the principles and practices of nursing and hospital administration. Extensive experience working with physicians and clinicians. • Maintains knowledge of current trends and issues in pediatric nursing and the health care industry, evidence-based practice and state and federal compliance and regulatory standards. • Knowledge of pediatric nursing staffing methods, retention, recruitment and finance. • A highly effective leader who can both sit at the executive table and relate to interdisciplinary teams of clinicians, specifically bedside caregivers. • Proven strategic-thinking, problem-solving and analytical skills. • Possesses professional integrity and a candid, honest style that evokes credibility and inspires confidence. Demonstrates initiative, flexibility, integrity and diplomacy. • Strong executive presence and political savvy including communication skills that enable them to appreciate other’s perspectives and offer compelling insights and recommendations. • Experience championing an environment that rewards innovation and risk-taking and is viewed as a highly visible and effective leader. • Demonstrated leadership capacity to influence and build consensus. Past success in executing strategies, operations improvement efforts, cost management initiatives and health system development and management. • Strong ability to act as liaison between administrative and medical staffs and internal and external stakeholders. • A decisive leader with the ability to work strategically in the best interest of patients and the hospital. A strong reputation for sustained, inclusive, trust-based relationships. • Analytical ability to conceptualize well in unstructured, dynamic environments requiring analysis, foresight, intuition and mature judgment as well as knowledge of theories, principles and practices to find solutions to unusual or unprecedented problems. • Experience building partnerships with schools of nursing and collaborating around the generation of new knowledge and education of future practitioners.
EDUCATION / EXPERIENCE Master’s degree or higher in Nursing or Masters degree in health care administration or business (MHA or MBA) and Bachelor of Science degree in nursing (BSN).
Why Le Bonheur? Le Bonheur Children’s Hospital is a Magnet-designated facility that has been recognized as a “Best Children’s Hospital” by U.S. News & World Report for 10 consecutive years. Our 255-bed state-of-the-art facility has more than 750 medical staff and 45 pediatric specialties.
Our academic affiliation with the University of Tennessee Health Science Center (UTHSC) in Memphis, along with our premier academic partner, St. Jude Children’s Research Hospital, delivers a transformational education experience for our fellows and residents. We have nationally recognized programs in cardiology/cardiac surgery, neuroscience and orthopedics and are home to the Children’s Foundation Research Institute. Because of our strong commitment to quality improvement, patient safety and transparency in health care, we participate in Children’s Hospitals’ Solutions for Patient Safety and many other collaboratives and registries.
In 2017, we were named a Leapfrog Top Hospital, which is widely regarded as the most competitive designation for quality and patient safety among hospitals. In order to secure our financial future to care for children for many years to come, Le Bonheur recently embarked on an ambitious plan to raise a $100-million endowment by 2030. “Le Bonheur Proud” is our motto and the foundation of our spirit on campus.
Le Bonheur has a family-like culture and work environment that allows staff to be at their very best and feel like they are making a difference in the lives of children. We value our staff’s opinions and not only encourage, but expect, staff to provide input and questions. Our staff enjoys longevity, stability and personal growth.
Why Memphis? Memphis blends a friendly community, a thriving and growing downtown and a low cost of living. With many theaters, museums, parks, malls and sporting events, you always have something to do. Good food, nice weather and great people make Memphis a wonderful place to live.
Memphis is ranked as “America’s largest small town,” featuring big-city amenities, cultural diversity and economic opportunities alongside small town staples like a tight-knit community and low cost of living. Memphis was on Time magazine’s “The Top 25 Cities Where Millennials are Moving,” and is a growing city with opportunities to be seized, problems that need to be solved and a fun city with so much to enjoy.
About Le Bonheur Children's Hospital
Working at Le Bonheur
We strive to provide the most exceptional health care for all children. And for almost 70 years, we have done
just that. A staff of more than 3,200 associates focuses on providing the best family-centered care for children throughout the Memphis region and across the country. Our reputation as a dedicated and compassionate community makes it the preferred place of employment for many health care workers.
All Heart for Kids
Everything about our children’s hospital is designed especially for kids. From specially-sized equipment to colorful artwork, red wagons and playrooms, our staff understands the special needs of children and adolescents.
Patient-and Family-Centered Care
Our staff wants to create partnerships with families to help children get better quicker. As part of the Le Bonheur family, you would work alongside our pediatric professionals and patient parents to develop and carry out treatment plans that apply evidence-based medicine in a safe and supportive environment.