Reports to: Administrative Director of Surgical Services
Direct Reports: 4
Indirect Reports: ~150
Position Summary
Oversees the operational flow of perioperative service lines, including but not limited to: strategic operations, resource management, program planning, marketing and development, financial planning and budget oversight, quality improvement, and supervision/growth of management staff in accordance with all professional, regulatory, and accreditation standards; ensures quality patient care through relationship development with physicians, regional and site leaders, vendors, family members, community members and patients; serves as a liaison between hospital operations and surgeons to ensure high quality patient care
ESSENTIAL FUNCTIONS:
STRATEGIC MANAGEMENT
Oversees the 24/7 operational flow of patient care service lines, actualizes processes to ensure departmental compliance with all professional, local, state, national, and Joint Commission standards; develops strategies to ensure a positive customer experience for patients, families and physicians; develops and ensures compliance with relevant policies, procedures and standards of care; represents services lines at site and regional meetings, including medical staff meetings, interdisciplinary committees, and senior leadership meetings; partners with leadership on program plan development and operational improvements
FINANCIAL MANAGEMENT
Actively partners with senior site and regional leadership in preparation of the annual operating and capital budgets, reflecting an understanding of strategic initiatives and financial goals of Mercy Health; analyzes and balances mission and reimbursement in order to manage service lines in accordance with approved budgetary guidelines; directs, adjusts and continuously evaluates labor resources for all areas; works with revenue cycle and supply chain specialists to maintain knowledge of current regulatory guidelines to optimize reimbursement for procedure technical components and resource procurement
HR LEADERSHIP SKILLS/MANAGEMENT
Develops, guides, mentors and provides continuous feedback to managers, supervisors and front line staff to promote a collaborative environment that offers job satisfaction, education, empowerment, recognition and stimulates innovative thinking; collaborates with Human Resources to identify and influence issues related to organizational health and employee engagement; conducts annual and ongoing appraisal of managers’ performance; leads regular meetings with management team and fosters environment for effective communication and continued growth
PERFORMANCE IMPROVEMENT
Monitors and assesses quality within service lines through use of total quality management, outcomes monitoring and patient satisfaction indicators; develops expectations for customer service and educates and measures managers on outcomes of service; serves as a liaison between physicians and service line administration to ensure positive patient outcomes and experiences; incorporates rounding into regular activities; leads interdisciplinary teams to identify and improve patient care processes
