The Director of Patient Care Services over Critical Care provides strategic and operational leadership at our Colorado Springs campus, with direct oversight of a Level III, 50+ bed NICU, Level II 20+ bed NICU and a 16-bed PICU, as well as matrixed leadership across additional service lines. This role is accountable for advancing clinical excellence, driving performance outcomes, and leading multidisciplinary teams through evidence-based practice and continuous improvement.

The NICU serves as a regional referral center for Southern Colorado and surrounding states, delivering specialized care for high-acuity neonatal populations in close partnership with UCHealth. The PICU provides comprehensive, multidisciplinary care for patients from birth through young adulthood across a broad range of complex medical and medical, surgical and trauma diagnosis. 

Duties & Responsibilities

• Collaborates with senior leadership to identify and develop organizational objectives. Provides leadership in developing and communicating short- and long-term departmental strategic plans and goals to team leaders and team members to secure buy-in. 
• Develops and directs the implementation of goals, objectives, policies, procedures, and performance standards to enhance clinical practice and professional growth. Reviews, approves, and implements recommended changes to plans.
• Provides clinical expertise, promoting evidence-based medicine and nursing, to include the appropriate clinical care standards and standardized processes. Utilizes principles of patient and family centered care to ensure a seamless continuum of care for patients in collaboration with service line and other hospital leadership.
• Drives continuous process improvement in operational and service excellence while considering safety, outcomes, effectiveness, and cost, along with the impact on the delivery of services. Ensures the delivery of quality and safety initiatives and practices through the utilization of improvement tools and principles and industry benchmarks.
• Prioritizes and allocates staff and financial resources to achieve strategies. Utilizes resources to develop or expand operations. Ensures resources are utilized appropriately and shifts resources to meet both patient and department needs within budget restraints. 
• Represents the hospital in national/regional professional organizations and in contributing to professional journals. Serves as a representative on various internal committees. Fosters collaborative relationships to assure integration of services.
• Interprets, explains, and ensures compliance with regulatory standards and hospital policies, procedures, and rules to managers and employees. 
• Reviews and approves performance metrics established by managers. Works with Clinical Managers to achieve department outcomes, performance and professional development standards; identifies opportunities for continual improvement to performance standards.
• Resolves escalated, complex, or controversial operational and patient/family issues, making decisions that are inclusive of multiple perspectives and solves underlying problems. 
• Selects, trains, develops, and evaluates subordinate managers and team members. Champions educational programs in collaboration with the professional development department, nurse managers, and medical directors. Mentors and coaches departmental leaders with consideration of leadership development and succession planning. 
• Makes decisions on hiring, terminations, promotions, and disciplinary actions as required. 
• Develops and monitors the budget for multiple cost centers to ensure compliance with organizational financial goals. Utilizes financial data evaluate existing programs and formulate a business plan to develop new programs/services.
• By position, collaborates on the development of comprehensive planning, strategic growth and competence alignment for site based clinical matrix operations. Collaborates on performance and management expectations for all operation metrics areas pertaining to staff engagement and service excellence.
• By position, provides relationship management and partnership with Physician Relations and referring providers in sustaining and growing market share across the Network of Care.

Salary Information
Annual Salary Range (Based on 40 hours worked per week): $134,579.79 to $224,299.64

Pay is dependent on applicant's relevant experience.

Knowledge, Skills & Abilities

• Expert knowledge in medical/ clinical operations.
• Expert knowledge in principles of communication: verbal and written, to deal with all levels of personnel.
• Excellent customer service skills with hospital/ clinic staff, children, parents, and visitors.
• Solid knowledge of computer use and software to include MS office and other software used for hospital operations. 
• Skill in developing and maintain effective working relationships with personnel.
• Ability to prioritize and organize tasks in a fast-paced setting.
• Ability to work independently and as a team member.
• Ability to analyze financial information to forecast operational budgets, setting department unit goals and workforce planning.
• Ability to utilize motivational techniques to develop leadership and decision-making within the department.

 

Benefits Information
Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.


EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Minimum Qualifications

• Education: Master’s degree in Nursing or a directly related health care field.  
• Experience: Minimum of five (5) years of clinical experience in addition to a minimum of three (3) years of clinical leadership experience.
  • Experience in Pediatrics & Critical Care strongly preferred. 
• Certification(s): Certification as a Nurse Executive or Nurse Executive Advanced is required within two (2) years of hire if that is area of specialty
• Licensure(s): Current licensure as a Registered Nurse in the State of Colorado is required at the time of hire.